Shipping Policy

Legal Notice

Shipping Policy

We primarily ship via Canada Post. We are located in Oakville, Ontario and therefore if you live in Ontario your order should arrive between 1 – 2 business days of shipment. If you live in the Eastern or Western provinces of Canada it will take 3-5 business days. Other countries may take longer.

We currently DO NOT ship to any other country, except Canada, United States, United Kingdom, Australia, New Zealand and Spain.

Shipping rates are subject to change without prior notification.

Orders may qualify for additional shipping charges depending on the size and bulk of the order. Customers will always be contacted before any such charge is added. We will only accept returns for damaged product with accompanying photographs of damage. All products are in good condition and quality controlled when leaving Carol Moxam Inc.  If you have a problem with your order, please respond to any of your order update emails or contact us at info@carolmoxam.com. Our customer care team will be happy to help address your concern in the best possible manner.

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